Click Guardian Privacy Policy

 

  1. Introduction 

Click Guardian is committed to safeguarding and preserving the privacy of our visitors. We take this matter very seriously and will always respect your right to privacy. Click Guardian takes every reasonable precaution to ensure that your information is only used in the ways outlined by this Privacy Policy and within compliance of the Click Guardian Terms and Conditions visible on https://www.clickguardian.co.uk/terms-and-conditions/.

Click Guardian is a trading style of Heavyweight Digital Ltd who are a registered UK company under Company number 10360124. Throughout this document the terms “We”, “Us”, “Our”, the “Site” are used to mean Click Guardian, Heavyweight Digital Ltd, and https://www.clickguardian.co.uk/. This Privacy Policy operates within compliance of the EU General Data Protection Regulation 2018.

This Privacy Policy will explain how and why we use your Personal Data when visiting the site or when signing up to any of our services. This Privacy Policy also contains information about how we use the Personal Data of your website visitors when using any of our services, this is documented in more specific detail in our Terms and Conditions.

Please read this document carefully before proceeding to understand what use of our website and services will mean to you and your Personal Data (as defined by the GDPR).

 

  1. Updates to This Privacy Policy 

From time to time we may need to update this Privacy Policy because of changes in regulation/legislation/law, changes in how our services operate, or changes to our company structure etc.

In the event that this Privacy Policy is updated we will do our best to notify all users immediately, this includes having a notification on our website home page, sending you an email informing you that the policy has updated, or notifying you upon logging in to our service. When there is a change in our Privacy Policy you may be required to agree to the new policy before been able to continue using our services.

 

  1. Key Contact Details 

Should you have any questions regarding your privacy or on the content of this Privacy Policy then you will be able to contact our Data Protection Officer (DPO) Roy Dovaston via email, gdpr@clickguardian.co.uk.

Should you have any questions relating to consent of your data, things like opting out of email notifications or updating your email address, they can be handled directly by either unsubscribing from our emails using the option at the bottom of the emails we have sent you, or by updating your details in your account settings on our dashboard. If you would prefer to contact us directly for those concerns, you can email hello@clickguardian.co.uk or fill out a contact form on https://www.clickguardian.co.uk/contact/ however please note it can take us a few days to process your request via email so it is suggested to complete the requests yourself in your account settings.

If you wish to contact us about anything other than the topics covered in this Privacy Policy you can do so by any of the available contact details on our website https://www.clickguardian.co.uk/

 

  1. Data We May Collect 

In running and maintain the site we may collect certain information about you such as; your IP address, web logs, Cookie data, browser signature, performance and monitoring data, traffic data, locational data, and other information passed via HTTP automatically by your browser.

By submitting a contact form on the website or by signing up to our services we may collect certain information about you such as; your full name, your company name, your email address, and additional information you voluntarily disclose to us.

Some of this data can be considered as Personal Data such as your name, IP address, email etc. With any and all Personal Data this information will be stored securely and only kept when necessary such as to log into your account or provide a personalised experience. The Personal Data we collect will be held with us for as long as you use our services. Once annually all data that is not in use will be deleted from our systems along with all backups or archives unless we are required to keep it in accordance with any other applicable UK laws such as for tax or accounting reasons.

When you use our services we will also have access to the IP addresses of all visitors to the website attached to our service. This is required for the service to operate and properly detect click fraud. All IP addresses that lead to click fraud may be shared with other users of our service to help us in providing a better service. Their website origination will not be shared be anybody. This is detailed more specifically within our Terms and Conditions.

 

  1. Payment Information 

Any and all payment information supplied for your usage of our services will not be stored or processed by us. This data is processed securely and compliantly by Stripe (Stripe, Inc.) or PayPal (PayPal (Europe) S.a.r.l.) depending on your chosen payment method upon registration. This information can be seen within your account details.

 

  1. Use of Cookies 

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using a cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally, it is statistical data. This statistical data does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Our advertisers may also use cookies over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

 

  1. Use of Your Information 

Click Guardian use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.
  2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  3. To inform you of any changes to our website, services or goods & products.
  4. If you have previously purchased services from us we may provide to you details of similar services, or other services that you may be interested in.

We will never pass or sell your information to any third parties for marketing purposes under any circumstances, we believe heavily in the integrity of our clients and only believe you should be contacted with relevant information.

We may pass your information to third parties for providing the services detailed within this Privacy Policy, if your information is ever considered to be shared with any third parties for fulfilling the processing detailed throughout this Privacy Policy you will be notified formally beforehand and have the ability to object if you wish.

 

  1. Storing Your Personal Data 

In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, however we take every reasonable step possible to ensure your data is safe. Be aware that sending such information is entirely at your own risk.

Your data can be stored in multiple ways, we store your data on our website to allow you to use and access your account and our services. We also store your data on an online secure cloud backup to help re-establish all of our user accounts should we ever access a loss of data or data breach to recover any lost or potentially infected data.

We will only ever store data that is a maximum of 12 months old to help maintain accurate record keeping, when data has not been used for a 12-month period it will be deleted or archived from our active records as we believe after this time data will no longer be relevant or required in providing our services. Your data will be archived in circumstances where it is required to be retained under any other EU laws, when this does not apply the data will be deleted.

 

  1. Details of Data Transfer 

Your data will only ever be transferred via secure methods to ensure that your data is as safe as possible and never knowingly or negligently passed to any unwarranted third parties, we generally transport your data via a secured HTTPS connection, via TCP secured email, or via SFTP for the purpose of backing up your data.

Your data will never be willingly passed to any individual/organisations/companies that to not comply with the GDPR in full.

 

  1. Accurate Record Keeping 

We try our hardest to only keep accurate records of any Personal Data we store, if you ever need to update any of your information we hold this can be done via your account settings in your account dashboard accessed via https://protection.clickguardian.co.uk

Any data we hold that has not been accessed within the previous 12 months will be automatically archived or deleted as noted in section 8 above.

 

  1. Automated Decision Making 

The process of reviewing your website visitors IP addresses is an automated process. This will make automated decisions on which IPs to block from your Google Adword campaigns. The decision we make does not effect any individual’s ability to access your website or website services but will prevent them from seeing your ads on Google.

 

  1. Disclosing Your Information 

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. In the event that we sell any or all of our business to the buyer where the data held will be considered as one of our assets.
  2. Where we are legally required by law to disclose your personal information.
  3. To further fraud protection and reduce the risk of fraud.

 

  1. Your Google AdWords Account Data 

Click Guardian packages require access to your Google AdWords account. This access is necessary for our system to add IP addresses to the IP Exclusion lists of your campaigns. This is done via the Google AdWords API

  1. Click Guardian will not store any information from your Google AdWords account.
  2. Click Guardian will not trade nor sell any information from your Google AdWords account.
  3. Click Guardian may add IP addresses to your AdWords IP exclusions list. We will not make any other changes to your Google AdWords account.
  4. Click Guardian will not request usernames or password to your Google AdWords account. Access will be via our MCC (My Client Centre) only.

 

  1. Your Rights and Access to Information 

You have the right to access any information that we hold relating to you (https://www.soas.ac.uk/infocomp/dpa/access/). There is no charge for using this service and it can be submitted via email or telephone to the contact details noted on our website.

You also have the right to withdraw your consent or to submit a complaint about how we have handled your data.

To withdraw your consent, you can do so via disabling/deleting your account on our client dashboard as without consent to this Privacy Policy we will be unable to provide you with our services. You can also do so by contacting the email account for us detailed throughout this policy.

If you believe we have mishandled your data and would like to complain you can do so by contacting our DPO via email, gdpr@clickguardian.co.uk, they will review your claim and provide you will all the information required. They will respond to your complaint within 2 business days.

If you do not want to complain to us or at any point during your complaint with us are unsatisfied with the answers provided you can complain directly to the ICO. This can be done by contacting them via their website https://ico.org.uk/concerns/